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How can customers in Serbia request goods' reclamation without possessing the original fiscal receipts?
Summary
According to the Law on Consumer Protection, a customer can request goods' reclamation without possessing the original fiscal receipts.
This means that if the customer has lost their receipt or the receipt has faded or become damaged, they can still exercise their right to a two-year guarantee on all the goods they buy, as long as they have some sort of valid proof of purchase.
Content
For example, if a customer has paid with a card, they could use a slip, a bank statement, or a copy of the receipt as proof of purchase.
We remind traders that although they have fiscal receipts in their systems, they are under no statutory obligation to issue duplicates for goods reclamation.
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