Fiscal Solutions doo as a service provider of the website adheres to applicable regulations in order to protect the privacy of its customers, especially the Law on Personal Data Protection of the Republic of Serbia (LPDPRS). This document describes how the data controller, Fiscal Solutions Doo Novi Sad, Temerinski put St. No. 50/3 (hereinafter referred to as Fiscal Solutions), processes personal data. 

Users of the Fiscal Solutions website are invited to read everything listed on this page in order to better understand what data Fiscal Solutions doo collects and processes, for what purpose, on what legal basis, with whom and why we share the information, what protective measures we implement, and what are your rights regarding access to personal data, correction, deletion, and your right to object. 

We collect only the necessary, basic data on Users and the data necessary for business and inform users in accordance with good business practices and in order to provide quality service. All user data is strictly kept and is available only to employees whose work processes require such information. 

The following text provides you with information about the way that we process your personal data as part of our Internet services. 

When do we process personal data, and which type? 
We process your personal data in the following cases: 

  1. If you visit our website, information is automatically sent to our website’s server by the browser that you are using on your device. This information is temporarily stored in a so-called log file. The following information is logged without you doing anything and is stored until it is automatically deleted: 
    • the IP address of the computer making the request,
    • the date and time of access,
    • the name and URL of the file that has been requested,
    • the website, from which access took place (the referrer URL),
    • the browser used and possibly the operating system on your computer, as well as the name of your access provider.
  2. We give you the opportunity of contacting us using a readily available form on our website. This means that you must provide some details (they are marked as compulsory boxes) so that we know who is sending the enquiry and how we can process it. Other details can be sent on a voluntary basis in the free text box.
  3. If you wish to send us an application in order to apply for a job that is being advertised or on your own initiative, we will process the documents that you have sent and your personal data. 
    • For applications sent by e-mail, we require your name, address, date and place of birth, nationality, and qualification papers. You can also send us other voluntary data, that you believe would be advantageous to justify why we should hire you as a member of staff.
    • When using the advertising tool on our website, we collect the prescribed personal data that you can enter on the input form. You can send us further documents using the upload function.
  4. Registering for our newsletter – when you register for our newsletter, we collect your e-mail address (surname/first name/other data). The data that you provide is processed.
  5. Via the partner portal, we offer information for partners regarding training data and training contents of the FISCAL SOLUTIONS D.O.O. academy, the possibility for training registration, and the downloading of training material. The data entered by the user during training registration (name, e-mail, company, and telephone number) as well as the data entered during user registration initiated by us (user name and password) are collected and stored exclusively for the use of our offer.
  6. We offer the user a download area on our website. In this download area, various documents, e-books, and information about our goods and services can be downloaded.
Purpose of Processing Data
We only make use of the personal data that you actively send us for the agreed purpose in each case and only to the necessary degree.  

  1. We process the data mentioned for the following purposes: 
    • to guarantee a smooth connection with our website,
    • to guarantee that you can use our website with ease,
    • to assess the system's security and stability—and
    • for other administrative purposes.
The legal basis for processing data can be found in Article 12 of the Law on Personal Data Protection of the Republic of Serbia (promulgated in accordance with Article 6 of the GDPR). Our legitimate interest is based on the purposes for collecting data that are listed above. We never use the data that we collect for the purpose of drawing conclusions about you as a person. 
  1. The processing of data for the purpose of making contact with on the basis of a pre-contractual procedure and our justified and legitimate interest in using the data that you have declared when making contact with us. If a contract is signed, the data may be entered in our customer service system. The data will not be processed for any other purposes.
  2. The data processing operations may serve the purpose of providing the grounds for and implementing an employment relationship. If the outcome is positive, your personal data is entered in our personnel file and is used for the purpose of "administering employees.".
  3. If you have specifically provided your consent, we will use your e-mail address to regularly send you our newsletter.
  4. If you have a partner account with us, we will use your data to manage your account.
  5. The download form serves the purpose of providing downloads and for marketing purposes. The collected data serves to identify the downloader and be further used for marketing purposes. We have a legitimate interest in the possibilities of fulfilling your wish, for the information, and the subsequent direct advertising. 
    You as the data subject have the right to object to the processing of personal data for these purposes.
Categories of recipients of personal data
In addition, we give your personal data to third parties if: 
  • you have given us your explicit consent for this according to Article 12 Para. 1 Sentence 1 of the LPDPRS ( Article 6 Para. 1 Sentence 1 a) of the GDPR),
  • passing it on according to Article 12 Para. 1 Sentence 6 of the LPDPRS (Article 6 Para. 1 Sentence 1 f) of the GDPR) is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding, legitimate interest in not having your data forwarded,
  • if there is a statutory obligation to pass on your data according to Article 12 Para. 1 Sentence 3 of the LPDPRS (Article 6 Para. 1 Sentence 1 c) of the GDPR), and
  • this is legally permissible and necessary to handle the contractual relationships with you according to Article 12 Para. 1 Sentence 2 of the LPDPRS (Article 6 Para. 1 Sentence b) of the GDPR).
The length of time that personal data is stored 
  1. Cookies are stored in your browser as so-called session cookies, so that your browser automatically deletes them again after you leave the website. In this case, the storage time results from the technical functions of the browser that you are using.
  2. Personal data, which is transferred to us in conjunction with a contact enquiry on our website, is only stored for the time that it takes to process your enquiry. If a contract is signed, the data that you indicate may be constantly stored for 10 years in our customer service system if there is no other statutory duty obliging us to store the information for a longer period.
  3. The personal data that is collected is handled in the following ways: 
    • if your application is rejected: it is stored for at least three months. On the other hand, the maximum storage time is six months;
    • if your application is accepted: our storage deadlines apply. The information to which you are entitled will be made available to you when you are employed;
    • if you are accepted in our pool of applicants: until further notice.
  4. The personal data that you have indicated is stored until further notice.
  5. Any personal data that is transferred to us in conjunction with your registration on our website will only be stored for the time that your account exists. If a contract is signed, the data that you have indicated may be constantly stored in our customer service system for 10 years if there is no other statutory duty obliging us to store the information for a longer period.
  6. We process your data until they have been rejected for use or until we have had no contact with you for more than two years.
We would point out that we delete your data if it is not permissible to store it (particularly if the data is incorrect and it is impossible to make any corrections). Data must be blocked instead of being deleted if any legal or actual obstacles oppose this (for example, special retention requirements based on commercial and tax law stipulations).
Right to object

 If your personal data is being processed on the basis of legitimate interests in line with Article 12 Para. 1 Sentence 6 of the LPDPRS (Article 6 Para 1 Sentence 1 f) of the GDPR), you have the right to lodge an objection against the processing of your personal data according to Article 37 of the LPDPRS (Article 21 of the GDPR), if there are reasons for this arising from your special situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will implement without you needing to provide any details about your special situation. If you wish to make use of your right of withdrawal or right to object, all you need to do is to send an e-mail to:

Right to information, correction, deletion, and restrictions

Any affected person has the right to receive information about the personal data involved as well as any correction or deletion or restrictions to the processing arrangements. He or she also has a right to object to the processing.

Right to data portability

The affected person is entitled to the right to data portability.

Right to make a complaint to the supervisory authority

You have the right to make a complaint to the supervisory authority.

Making personal data available

There is no statutory obligation for you to make personal data available.

Automated decision-making, including profiling

We do not use profiling on our website.

Information on cookies

We make use of cookies on our website. They are small files that your browser automatically creates and are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain any viruses, Trojan horses, or other malware. The data processed by cookies is necessary for the purposes already mentioned to safeguard our legitimate interests and those of third parties, according to Article 12 Para. 1 Sentence 6 of the LPDPRS (Article 6 Para. 1 Sentence 1 f) of the GDPR). For further information about our Cookie Policy please refer to the document Cookie Policy on our website.

Protection Measures 

We have taken care to protect your personal data by taking appropriate technical and organizational measures against any kind of loss, destruction, unauthorized alteration, use, disclosure, or access, whether accidental or unauthorized. Your data is protected, among other means, by the following technical and organizational security measures: 
  •  Technical access control
  •  Encryption
  •  Antivirus protection
  •  Back-up
  •  Physical access control
Fiscal Solutions takes data protection seriously and takes various precautions to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a consequence, although Fiscal Solutions implements reasonable data protection safeguards, it cannot guarantee the protection of any information transmitted to or from the Fiscal Solutions website and is not responsible for the actions of any third party. Your data is stored in the Republic of Serbia.
Links to other websites

The Fiscal Solutions website may contain links to other websites operated by entities other than Fiscal Solutions. Those sites should have their own privacy statements. We insist on the need to read these statements carefully when visiting the mentioned websites. In any event, Fiscal Solutions cannot be held responsible for the content of these websites or for the way in which these third parties process personal data.

Data Protection Declaration: Social Media
 The company operates profiles on the following networks: Facebook, Twitter, LinkedIn, and Instagram (others may be added in the future). The providers of the various platforms are primarily responsible for informing the individuals concerned about the processing operations and enabling them to exercise their data protection rights. Regardless of this, we would like to take this opportunity of inform you about our presentations on social networks. We recommend that you do not send us any sensitive data via these profiles. Please use a direct communications channel for this. 

Our data processing operations

The platform operators publish all the data that you enter on our social network profiles (e.g. comments, photos, private messages, etc.) and we only use it for the following purposes. Article 6 Para. 1 Sentence 1 of the GDPR provides the legal basis for this. The legitimate interest for our processing work with our visitors involves public relations work, modern information and interaction opportunities and making contact with applicants (Xing, LinkedIn); this takes place via private and FISCAL SOLUTIONS D.O.O. accounts.

Data processing by the platform operators 

When people access our profiles, the platform’s operator processes the data. We cannot influence the way that this takes place, and we cannot see what is happening either. However, the procedure usually depends on whether you have actually registered with the particular platform. It is possible that the providers process the data outside the EU, so we cannot guarantee that procedures will conform to the data protection principles laid down in the GDPR. You will find further information about how the individual platform operators process data in their data privacy declarations: 
Your rights 

Since we only have very little influence on the way that individual providers process data, we would ask you to contact the relevant platform operator directly in order to assert your rights. According to Article 13 Para. 2 of the GDPR, you have the following rights: 
  • Right to information: Article 15 of the GDPR
  • Right to rectification: Article 16 of the GDPR
  • Right to deletion: Article 17 of the GDPR
  • Right to restrict processing: Article 18 of the GDPR
  • Right to data portability: Article 20 of the GDPR
  • Right to object: Article 21 of the GDPR
  • Right to lodge a complaint with a supervisory authority: Article 77 of the GDPR
If you wish to exercise any of these rights against us, please contact us at the following e-mail address: 

Validity and changes to this data protection declaration
Fiscal Solutions may change this Privacy Policy at any time by posting the amended text of the Privacy Policy on the Fiscal Solutions website. Therefore, Fiscal Solutions invites Users to periodically review this Privacy Policy. If you do not agree with this Privacy Policy, we advise you to leave and not access or use the website The amendment to the privacy policy takes effect immediately upon publication on the website Continuing to use the Fiscal Solutions website after the changes take effect means that you acknowledge and accept the amended Privacy Policy.

Fiscal Solutions d.o.o. +381-21-410-077 Temerinski put 50, 21000 Novi Sad, Serbia