What should you do when it comes to the failure of the RT devices?

RT devices, or Telematic Recorders, are fiscal devices used in Italy. Those are RT printers and RT servers. A commercial document (fiscal receipt) is the main fiscal document that is issued via these devices. But the question arises in terms of what happens when these devices have some kind of failure.

In the technical specifications approved with Prov. 28.10.2016 n. 182017 (as amended by the Revenue Agency Provision 20.12.2019 n. 99297), it is specified that, in addition to reporting the fault to the Revenue Agency, the operator or cashier must:

• Promptly request the intervention of a qualified technician (from the company that has produced the RT device) to carry out the repair of the RT.
• Report the malfunctioning of the RT to the Revenue Agency, also through the authorized technician, using the appropriate online procedure available on the Revenue Agency website.

Until correct functioning is restored or in the event that the point of sale is not equipped with another RT in service, record the data of the fees for daily operations in the appropriate register.

The emergency procedures are accessible in the "Fees" area of the Fatture e Corispettivi portal, in the "Services for Managers and Merchants" section. There can be applications for:

• In the absence of internet network and/or device connectivity problems, it will be possible to upload the file prepared, sealed, and extracted from RT.
• Device out of service; in this case, it will be possible to manually enter the charge data that could not be stored and transmitted due to the failure of the RT. Important: To transmit the data, it is necessary that the device serial number has been promptly placed in "out of service" status.