The malfunction of the RT device (Telematic Recorder)

One of the main functions of a fiscal printer and RT server is to transmit data to the revenue agency electronically. Besides the electronic transmission of fees, all other performance in relation to fiscal devices must be noted at the revenue agency. But, have you got an idea what to do if they don't work?

The fiscalization system in Italy is hardware-based; a fiscal device is mandatory to be used. In Italy, we have special fiscal devices known as RT devices: fiscal printer and RT server. One of the main functions of these devices is to electronically transmit data to the revenue agency. Besides the electronic transmission of fees, all other performance in relation to fiscal devices must be noted at the revenue agency.

It is important to note that the diagnosis of the malfunction of the telematic recorder can be carried out directly by the recorder itself. In this case, the system stops functioning and sends a specific report to the Revenue Agency according to the "Device event" path.

If, on the other hand, the event is not automatically communicated by the recorder, the merchant must immediately report that situation to the Revenue Agency. It is done online in the appropriate 'Invoices and Fees' portal. It is important to note that in the event of failure or irregular functioning of the electronic recorder, the operator must promptly request the intervention of a qualified technician, and until it is restored to its correct functioning (or equipped with another telematic recorder regularly in service), it records the data of the payments of the single daily operation in a specific register, which can also be kept in computer mode (example: excel, word, or other).

Therefore, in the event of the failure of an RT device, the seller must: request the intervention of a qualified technician; communicate the breakdown to the Revenue Agency; and record the amounts collected during the period of malfunction of the register in a special paper register for this purpose. Later on, it is necessary to arrange for the data relating to daily collections to be sent directly to the Revenue Agency.

It is also important to note that every RT fiscal printer is sealed with a special seal that can be removed only by the authorized technician or finance authority and that every intervention on the RT fiscal printer has to be properly recorded. Of course, every service can be performed only by an authorized company. After maintenance, the RT fiscal printer has to be sealed back up by an authorized person. Maintenance information is subject to delivery to the Tax Authority.

In relation to the electronic transmission of the fees from the Revenue Agency website, in the event of a breakdown in the Telematic Recorde, the seller must: access the Invoices and Fees platform, Manager and Merchant Services, select the device (the RT) affected by the malfunction, select the change status function, "out of service" event.