Fiscal subject related
In accordance with the new rules, for shipments that have been purchased through e-commerce and that are imported into the EU/RH area, an H7 declaration can be submitted, provided that the actual value of the shipment does not exceed EUR 150 and that the imported goods are not subject to prohibitions or restrictions, such as alcohol, tobacco products, perfumes, or toilet waters.
At the same time, such shipments are subject to customs exemption in accordance with Art. 23. Council Regulation (EC) no. 1186/2009 of November 16, 2009, on the establishment of a system of exemption from customs duties in the Community, while VAT is charged:
- through the IOSS procedure, which stipulates that the buyer has paid VAT to the seller at the time of purchase; or
- At the time of customs clearance, i.e., receipt of the shipment by the postal or courier operator
If the IOSS procedure is applied in the UCD, the VAT IOSS number of the seller or e-interface must be indicated. In doing so, it is emphasized that the VAT IOSS number must be forwarded by the sender (seller or e-interface) and requested at the time of submission of the import customs declaration (either in the form of H7 or in the form of the regular import declaration, H1).
In accordance with the different practices of the customs services in the EU, as well as due to the previous abuses of the VAT IOSS number, the General Administration for Customs and Taxes supplemented the existing manual for the import and export of low-value shipments with "Guidelines for Member States and Trade" on VAT in e-commerce.
Only in the case that the wrong VAT IOSS number was initially sent to the UCD, such as a mistake in writing that number or the like, is it allowed to subsequently submit a UCD with the correct VAT IOSS number.
In the event that the recipient was charged VAT both by the seller and at the time of importation, the recipient must contact the seller for a VAT refund.
Other news from Croatia
New Clarifications on Fiscalization 2.0 in Croatia— is there an overlap of B2B and B2C transaction recording?

Croatia’s Tax Authorities have clarified that under Fiscalization 2.0, for B2B transactions paid in cash or by card, it is allowed to issue a fiscal receipt instead of an eInvoice, but only one document (receipt or eInvoice) can be issued per transaction. In B2C transactions, fiscal receipts remain mandatory and cannot be replaced by eInvoices. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? LoginNew webinar was uploaded: Recorded webinar: EV Chargin in Europe - Green Growth Meets Fiscal Reality
On June 19th, 2025, Fiscal Solutions organized a free webinar on the topic of "EV Charging in Europe—Green Growth Meets Fiscal Reality." The webinar was held by Fiscal Solutions Sales Manager Gordana Lakić. Let’s find out more on this! Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? LoginCroatia has just published the new Law on Fiscalization that impacts both B2C and B2B transactions (Fiscalization 2.0)!

Croatia has published a new Law on Fiscalization (Official Gazette 89/25) introducing comprehensive rules for both B2C receipt fiscalization and mandatory B2B e-invoicing, marking the shift to Fiscalization 2.0. The law takes effect on September 1, 2025, with phased implementation of e-invoicing obligations starting January 1, 2026, and extending to all taxpayers by 2027. After a lengthy preparato... Read more
New document was uploaded: S4F backoffice patch
S4F backoffice patch is intended for users who have already installed S4F backoffice and are intended to update existing installations to latest version. To do so apply only patches that are marked with version number that is newer than your currently installed instance of backoffice. Please make sure to install all available patches sequentially (without skipping). This package contains instruction, release notes, changelog and software packages required for deployment of this software component. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? LoginNew webinar was uploaded: Recorded webinar: Fiscalization and online sales in European countries
On May 15th, 2025, Fiscal Solutions organized a free webinar on the topic of "Fiscalization and online sales in European countries". The webinar was held by Fiscal Solutions Legal Consultant Nikolina Basić. Let’s delve deeper into this topic! Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? LoginFiscalization 2.0 and what it brings to Croatian companies operating as fiscal taxpayers?

Croatia’s Fiscalization 2.0 reform, entering into force in phases from September 2025 to January 2027, significantly expands fiscal reporting obligations for companies. From January 1, 2026, all B2C receipts must be fiscalized regardless of payment method—including digital and account-based payments like PayPal and Apple Pay—and the scope now includes retail sales of newspapers, tobacco, and similar items. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? LoginCroatia updated its consumer rights rules with new retail price transparency measures.

Croatia has enacted a new regulation under the Act on Exceptional Price Control Measures requiring large retailers to publish daily, machine-readable price lists for key product categories like food, cosmetics, and household goods. These lists must include detailed product data and historical pricing as of May 2, 2025, to enhance price transparency and help consumers identify unjustified increases. Read more