When selling goods online, the seller has to follow certain rules when it comes to the delivery of the goods. The rights of buyers are protected by the Consumer Protection Act, and the rules to be followed are in line with the specifics of online sales.
Online sales in France: delivery rules and obligations
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France
Author: Kristina Dosen
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Fiscal subject related
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839
Content accuracy validation date:
29.11.2022
Content accuracy validation time:
08:16h
The online seller has the obligation to inform the customers of the delivery date before the purchase process is finalized. If possible, the delivery time should also be communicated to the customer once the purchase has been concluded. Imprecise clauses, such as "according to the availability of supply" or "for informative purposes only," are not allowed and are considered abusive to the customer. If no delivery information is present, the seller has the obligation to deliver the sold items within 30 days.
Except in cases of force majeure (in other words, an external, unforeseeable, and irresistible event, which can only be assessed on a case-by-case basis), in cases of late delivery, the seller can send a notice explaining that the delivery will be made within a reasonable additional period; "notice should be done by registered letter with notice of reception or durable medium such as an e-mail." Reasonable time does not have a strict definition. It all depends on the context.
If the delivery has not been made within the additional reasonable period, the customer can notify the seller by letter or email that he is terminating the contract. In that case, the seller has to make a full reimbursement within 14 days.
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