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Based on the current predictions, the e-receipt will be launched in July 2024, i.e., within a year, and from then on, four years are allocated for the complete transition to occur.
As a part of the mentioned presentation, it was explained how the e-receipt would be provided to the customer from his point of view. In that sense, according to the current plans, the e-receipt will work as follows:
- The customer downloads an application on his mobile phone.
- When the customer reaches the checkout, he will need to show the QR code available in the application to the cashier.
- The cash register reads the QR code and creates the receipt, but it remains in electronic form (digital), meaning the cash register machine does not print it automatically.
- The cash register uploads the receipt to the so-called Receipt Store at NAV.
- The customer will be able to download the receipt from this Receipt Store if he needs it. Also, he may request to have such a receipt printed on the spot.
According to the NAV presenters, the customer will not need any separate registration to use the new system and receive a receipt; he will be able to use a smartphone with the application downloaded to it.
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