Cases when the taxpayer in Ghana needs to inform the tax authorities of E-VAT issues

The E-VAT service is a system that allows taxpayers to issue electronic invoices and receipts for their transactions. However, there are some situations where taxpayers need to contact the Tax Authority (GRA) as soon as possible to avoid any problems or penalties. Let's find out which are the three main cases where taxpayers should inform the GRA.

Here are the three main cases where taxpayers should inform the GRA:

• When the E-VAT service is not available,
• When there is an update on the taxpayers’ side,
• In the case of a stolen device (or loss of the device for a different reason).

Sometimes, the integrated system that connects the taxpayers' devices and the GRA's servers may not work properly. If, at the time of printing, the integrated system is not responding, the taxpayer needs to, among other steps, Inform the Tax Authority (GRA) technical team. In this case, the taxpayers should inform the GRA's technical team by phone, email, or WhatsApp.

When the taxpayers do certain updates (such as OS updates), those are also the cases to inform the GRA about. Also, taxpayers should always keep their devices updated with the latest operating system if possible. However, they should also inform the GRA of any updates they make, as they may affect the functioning of the E-VAT system. The GRA may need to verify or reconfigure the devices to ensure compatibility and security.

When taxpayers lose or have their devices stolen, it is necessary to notify the GRA of such cases. The taxpayers' devices contain sensitive information and data related to their transactions and customers. If they lose or have their devices stolen, they should immediately inform the GRA to prevent any misuse or fraud.