New ANAFs CHAT box service is available for the taxpayers in Romania

The logic behind this new option as the Romanian TA explains is for ANAF to become an innovative and efficient place for the taxpayer, able to respond to environmental challenges to all categories of taxpayers and enable them to access valuable information via few clicks as well as help voluntary tax compliance.
The guidance and assistance of taxpayers consist in providing general information on how they must proceed in order to benefit from a tax right or to comply with a tax obligation of declaration or payment.
If during the telephone call it is found that in order to fulfill the tax liability, the taxpayer needs assistance in order to access some services available on the ANAF portal, he is directed to contact the Call Center through the chat service available on the ANAF portal. In this regard, the taxpayer fills in the identification data required by this service to proceed.
If the taxpayer requests through the chat service other information than those related to the services offered on the ANAF portal, he is directed to request guidance and assistance through other ways of providing taxpayers' assistance.
Through the Call-center, no information in the accounting field is provided.
If during the phone call, the Call-center agents find that the exposed issues present a high degree of complexity will properly guide you to other channels through which you can get the information you need.