The Consumer Contracts Regulations 2013 require traders to provide clear pre-contract information, grant consumers a 14-day right to cancel distance and off-premises contracts, and set rules for refunds, returns, and delivery. They also regulate services and digital content supply, prohibit hidden charges, and give enforcement authorities powers to ensure compliance. Read more

The Consumer Rights Act 2015 sets out statutory rights for goods, digital content, and services, requiring that they be of satisfactory quality, fit for purpose, and as described, with remedies such as repair, replacement, price reduction, or refund if those rights are breached. It also ensures fair contract terms, regulates delivery and guarantees, and strengthens enforcement powers to protect consumers across multiple sectors. Read more

The purpose of this document is to present a comparison between systems in the United Kingdom and Ireland, with a general overview of the most important characteristics and requirements regarding receipts, invoices, return policies, online sales, record keeping, cash registers, VAT recording, penalties and store registration of both countries. Read more

The following pages present a focused analysis of how the return policy is handled in the UK. However, UK return rights depend heavily on whether the purchase was made in-store or online. Read more

The purpose of this document is to emphasize the most important characteristics and requirements regarding receipts, invoices, return policies, online sales, record keeping, cash registers, VAT recording, penalties and store registration in the system of the United Kingdom. Read more

The Q&A document is an essential resource that provides clear answers to the most frequently asked questions in retail. It saves valuable time by consolidating complex information into a practical and accessible format. Prepared by our team of experienced experts, it addresses key issues such as document types, business processes, registration process and the applicable laws and regulations. Read more