The Republic of Srpska’s Draft Law on Consumer Protection introduces stronger safeguards for consumer rights, including clearer trader obligations, enhanced complaint procedures, stricter rules against false discounts, and special protections for vulnerable consumers.
It also prohibits requiring original packaging for complaints, broadens acceptable proof of purchase, and emphasizes consumer education, including early awareness for school-age children.
Draft Law on Consumer Protection in the Republic of Srpska: Public hearing cycle completed
Public
Republic of Srpska
Author: Tara Nedeljković
Category:
Fiscal subject related
Views:
1401
Content accuracy validation date:
19.08.2025
Content accuracy validation time:
08:27h
The Ministry of Trade and Tourism of the Republic of Srpska, in cooperation with the Chamber of Commerce of the Republic of Srpska, organized a public hearing in Banja Luka on the Draft Law on Consumer Protection in the Republic of Srpska.
Representatives of the Ministry informed the attendees about the content and innovations of the new law, which was adopted in the form of a Draft law at the 15th session of the National Assembly of the Republic of Srpska, and highlighted the most significant innovations that will be included in the new Law, which relate to the need to appropriately further regulate issues in the field of consumer rights protection.
The proposed legal solutions largely relate to defining the status of consumers and enabling adequate consumer protection in all situations in which they may find themselves when purchasing products and services, but also to more precisely defining the obligations of traders towards customers.
The Amendments to the law ensure more efficient protection of consumer rights in the procedure for complaining about a defect in a product or service, additional strengthening of consumer protection when purchasing electronically, adequate sanctioning of unauthorized actions or behaviour of traders, more efficient inspection supervision, and better information for consumers about their consumer rights and obligations.
One of the novelties of this law is that the new legal solution ensures consumer protection from false discounts and rebates, in a way that it stipulates that during a discount or promotion, the lowest price in the last 30 days must be stated, thus preventing the occurrence of false discounts, all with the aim of additional protection of consumers from unfair business practices.
The new law also defines the category of "vulnerable consumer", i.e. a consumer who, due to his economic or social position, living conditions, special needs or other difficult personal circumstances, obtains goods or uses a service under particularly difficult conditions or is disabled in doing so, and the conditions and criteria for defining the status of a vulnerable consumer in certain areas of economic services are regulated by a special regulation.
It is also stipulated that the product packaging cannot be a condition for the trader to accept a product complaint or exercise a guarantee. When submitting a complaint, the consumer is obliged to submit proof of purchase (invoice, certified commercial guarantee, delivery note, slip in the case of payment by bank card, current account statement, confirmation of receipt of goods, and a receipt). The proposed legal solution also pays special attention to educating and familiarizing consumers with their rights and ways of exercising them, and special emphasis is placed on early consumer education and education of school-age children.
Other news from Republic of Srpska
New webinar was uploaded: Recorded webinar: Evolution of Fiscalization:From fiscal printers to real-time data platforms
Author: Dušan Bučevac
Fiscalization has transformed from a compliance tool reliant on hardware to dynamic, software-driven platforms linking businesses and tax authorities. The webinar was presented by Dušan Bučevac, Sales Manager at Fiscal Solutions, who covered crucial fiscalization milestones and explained how real-time data has reshaped compliance, transparency, and business decision-making. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Bijeljina Chamber of Commerce asks for Changes to Fiscal Device Blocking Procedures in this part of Republic of Srpska
Republic of Srpska
Author: Tara Nedeljković
The Regional Chamber of Commerce of Bijeljina urges reforms to prevent the blocking of Electronic Fiscal Devices without prior notification. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Republic of Srpska Extends Price Margin Caps on Certain Goods Until End of 2026
Republic of Srpska
Author: Tara Nedeljković
The Government of the Republic of Srpska has extended its cap on wholesale and retail profit margins until December 31, 2026, to protect consumers from global market instability. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Retailers must register every fiscalized sales location in Republic of Srpska before starting sales - regardless of store type
Republic of Srpska
Author: Tara Nedeljković
In the Republic of Srpska, retailers must electronically register every business premise or sales channel before starting sales, including physical stores, online shops, mobile units, and vending machines. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
The Republic of Srpska introduces a procedure for Fiscal device malfunctions
Public
Republic of Srpska
Author: Nikolina Basić
Republic of Srpska
Author: Nikolina Basić
The Tax Administration of the Republic of Srpska introduced a procedure allowing continued issuance of fiscal receipts during EFU malfunctions by using a temporary Security Element (SE) valid for up to 15 days. Taxpayers must promptly request replacement of the faulty smart card, ensuring full compliance while maintaining uninterrupted retail operations. The Tax Administration of the Republic of S... Read more
Regulation Amending the Approval, Use, and Register of Electronic Fiscal Device Elements Published in the Republic of Srpska
Republic of Srpska
Author: Tara Nedeljović
The Tax Administration of the Republic of Srpska has amended its electronic fiscalization framework, effective April 8, 2026, to improve system reliability and business continuity. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Navigating Discount Requirements in the Republic of Srpska Fiscalization System
Republic of Srpska
Author: Tara Nedeljković
In the Republic of Srpska, promotions and discounts are generally allowed and directly reduce the VAT base, but all applied discounts must be clearly and separately shown on the fiscal receipt, including at the item level through the ESIR system. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login