The Republic of Srpska’s Draft Law on Consumer Protection introduces stronger safeguards for consumer rights, including clearer trader obligations, enhanced complaint procedures, stricter rules against false discounts, and special protections for vulnerable consumers.
It also prohibits requiring original packaging for complaints, broadens acceptable proof of purchase, and emphasizes consumer education, including early awareness for school-age children.
Draft Law on Consumer Protection in the Republic of Srpska: Public hearing cycle completed
Public
Republic of Srpska
Author: Tara Nedeljković
Category:
Fiscal subject related
Views:
16
Content accuracy validation date:
19.08.2025
Content accuracy validation time:
08:27h
The Ministry of Trade and Tourism of the Republic of Srpska, in cooperation with the Chamber of Commerce of the Republic of Srpska, organized a public hearing in Banja Luka on the Draft Law on Consumer Protection in the Republic of Srpska.
Representatives of the Ministry informed the attendees about the content and innovations of the new law, which was adopted in the form of a Draft law at the 15th session of the National Assembly of the Republic of Srpska, and highlighted the most significant innovations that will be included in the new Law, which relate to the need to appropriately further regulate issues in the field of consumer rights protection.
The proposed legal solutions largely relate to defining the status of consumers and enabling adequate consumer protection in all situations in which they may find themselves when purchasing products and services, but also to more precisely defining the obligations of traders towards customers.
The Amendments to the law ensure more efficient protection of consumer rights in the procedure for complaining about a defect in a product or service, additional strengthening of consumer protection when purchasing electronically, adequate sanctioning of unauthorized actions or behaviour of traders, more efficient inspection supervision, and better information for consumers about their consumer rights and obligations.
One of the novelties of this law is that the new legal solution ensures consumer protection from false discounts and rebates, in a way that it stipulates that during a discount or promotion, the lowest price in the last 30 days must be stated, thus preventing the occurrence of false discounts, all with the aim of additional protection of consumers from unfair business practices.
The new law also defines the category of "vulnerable consumer", i.e. a consumer who, due to his economic or social position, living conditions, special needs or other difficult personal circumstances, obtains goods or uses a service under particularly difficult conditions or is disabled in doing so, and the conditions and criteria for defining the status of a vulnerable consumer in certain areas of economic services are regulated by a special regulation.
It is also stipulated that the product packaging cannot be a condition for the trader to accept a product complaint or exercise a guarantee. When submitting a complaint, the consumer is obliged to submit proof of purchase (invoice, certified commercial guarantee, delivery note, slip in the case of payment by bank card, current account statement, confirmation of receipt of goods, and a receipt). The proposed legal solution also pays special attention to educating and familiarizing consumers with their rights and ways of exercising them, and special emphasis is placed on early consumer education and education of school-age children.
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