In relation to e-commerce in Italy, there have been some new changes and obligations for sellers, all in accordance with the newly published Consumer Code. The Italian Government's legislative decree was approved on February 22, which transposes Directive (EU) 2019/2161 on sales and e-commerce and closes an EU infringement procedure. In general, the main obligation is to increase the transparency of online sales relating to sellers (indicating whether they are individuals or professionals), sponsored ads that appear at the top of search results, pricing mechanisms, and the source of published reviews. Sanctions are predefined for those who do not comply with these changes.
New rules for e-commerce according to the new Consumer Code in Italy
Public
Italy
Author: Kristina Dosen
Category:
Fiscal subject related
Views:
1439
Content accuracy validation date:
17.03.2023
Content accuracy validation time:
15:31h
The most relevant obligations refer to:
- If the consumer selects the products using a keyword , general information must be provided in relation to the "main parameters which determine the classification of the products presented as a result of his search and the relative importance of these parameters compared to others". This information must be easily accessible from the web page that the consumer opens to search. (The obligation does not apply to online search engine providers but to marketplaces and e-commerce sites.)
- For all types of trade, the rules on price and discounts apply : the lowest price charged by the professional in the previous 30 days must also be indicated in the price reduction announcements.
- If the search results include advertisements or sites that have paid to get a better ranking, this must be clearly indicated, in the sense that the consumer must be aware of it.
- On the front of reviews published on products, relevant information must be clearly provided to the user, including the guarantee that their authors have actually purchased or used the product in question.
- An exchange between the product/service and the consumer's personal data is possible, but is subject to all the rules of clarity, transparency, and fairness required by law.
- On the right of withdrawal, it is clarified that the consumer , when withdrawing from a contract, must refrain from using the digital content or service and from making it available to third parties.
Other news from Italy
New webinar was uploaded: Recorded webinar: Fiscalization and online sales in European countries
Author: Nikolina Basić
On May 15th, 2025, Fiscal Solutions organized a free webinar on the topic of "Fiscalization and online sales in European countries". The webinar was held by Fiscal Solutions Legal Consultant Nikolina Basić. Let’s delve deeper into this topic! Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Italy’s New VAT Guarantee Requirement for Non-EU Businesses
Public
Italy
Author: Ivana Picajkić
Italy
Author: Ivana Picajkić
Effective April 15, 2025, Italy requires non-EU and non-EEA businesses registered for VAT or listed in the VIES database to provide a €50,000 financial guarantee to enhance VAT compliance and prevent fraud. Those already listed must comply by June 13, 2025, or risk losing their VIES registration and the ability to trade across EU borders. As of 15 April 2025, Italy now requires non-EU and... Read more
New document was uploaded: S4F backoffice patch
Author: Dejan Šijačić
S4F backoffice patch is intended for users who have already installed S4F backoffice and are intended to update existing installations to latest version. To do so apply only patches that are marked with version number that is newer than your currently installed instance of backoffice. Please make sure to install all available patches sequentially (without skipping). This package contains instruction, release notes, changelog and software packages required for deployment of this software component. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Tax audit in Italy and AI—the Revenue Agency’s new chatbot targets evasion risks.
Public
Italy
Author: Nikolina Basić
Italy
Author: Nikolina Basić
Italy’s Revenue Agency has introduced a new AI-powered chatbot to enhance tax audits by detecting discrepancies in tax returns, particularly among self-employed individuals and those with irregular accounting. Developed with Sogei and the Department of Finance, the system analyzes expenses, income, and VAT data in real time, allowing auditors to target potential evasion risks more effectively. The... Read more
New document was uploaded: EV-chargers from the Fiscalization Perspective in Italy
Italy
Author: Nikolina Basić
This document provides an overview of the fiscalization requirements for electric vehicle (EV) chargers in Italy. Let's find out are they subject of fiscalization in Italy. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
New document was uploaded: S4F backoffice patch
Author: Kristina Dosen
S4F backoffice patch is intended for users who have already installed S4F backoffice and are intended to update existing installations to latest version. To do so apply only patches that are marked with version number that is newer than your currently installed instance of backoffice. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
New document was uploaded: Q& A from the webinar: Fiscalization and online sales in European countries
Author: Nikolina Basić
On May 15th, 2025, Fiscal Solutions organized a free webinar on the topic of "Fiscalization and online sales in European countries". The webinar was held by Fiscal Solutions Legal Consultant Nikolina Basić. Let’s find out more about answers to questions asked during the webinar. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login