To enhance taxpayer services and streamline operations, the Romanian Tax Authority (ANAF) has announced plans to introduce an advanced chatbot powered by artificial intelligence (AI). The new chatbot aims to revolutionize the way taxpayers interact with ANAF by addressing their most frequently asked questions promptly and efficiently.
The Romanian Tax Authority plans to implement an AI chatbot for taxpayer queries as well as a program for tracking taxpayer compliance.
Public
Romania
Author: Kristina Dosen
Category:
Fiscal subject related
Views:
681
Content accuracy validation date:
05.06.2023
Content accuracy validation time:
08:16h
The Chairman of ANAF highlighted the need for improved taxpayer support, stating that despite the availability of a question-and-answer section on the ANAF website, many taxpayers still resort to phone calls for assistance. To address this issue, ANAF is working to develop a more advanced chatbot. The new chatbot service is expected to be operational in 2024, marking a significant step forward in ANAF's efforts to leverage AI technology. The upcoming chatbot will primarily focus on handling the question-and-answer part of taxpayer interactions, easing the burden on ANAF officials. From ANAF, it is stated that the chatbot will undergo a pilot phase upon its initial release.
Moreover, ANAF's National Fiscal Inspection Authority (CNIF) is simultaneously developing a program aimed at monitoring sales trends through cash registers connected to the Ministry of Finance's servers. Inspectors will utilize this program to identify any potential irregularities in sales patterns. Taxpayers found to have discrepancies in their reported sales will receive a warning, followed by an opportunity to explain. In cases where the explanation is unsatisfactory or invalid, a thorough investigation will be conducted.
ANAF believes that the integration of AI technology into taxpayer services will lead to improved efficiency and faster response times. The chatbot's capabilities will evolve, continually enhancing its ability to deliver accurate and comprehensive answers to taxpayer queries. If all goes as planned, this ambitious project by the National Agency for Fiscal Administration (ANAF) is expected to become a reality, most likely in the second half of 2024.
Other news from Romania
New document was uploaded: EV-chargers from the Fiscalization Perspective in Romania
Romania
Author: Tara Nedeljković
The document “EV Chargers from the Fiscalization Perspective in Romania” provides a detailed overview of how electric vehicle (EV) charging stations are regulated under Romania’s fiscalization system. It begins with an introduction to Romania’s fiscalization framework, emphasizing the role of certified fiscal devices like cash registers and printers connected to the tax authority ANAF. Read more
New document was uploaded: Q& A from the webinar: Fiscalization and online sales in European countries
Author: Nikolina Basić
On May 15th, 2025, Fiscal Solutions organized a free webinar on the topic of "Fiscalization and online sales in European countries". The webinar was held by Fiscal Solutions Legal Consultant Nikolina Basić. Let’s find out more about answers to questions asked during the webinar. Read more
New document was uploaded: Recorded webinar: Fiscalization and online sales in European countries
Author: Nikolina Basić
On May 15th, 2025, Fiscal Solutions organized a free webinar on the topic of "Fiscalization and online sales in European countries". The webinar was held by Fiscal Solutions Legal Consultant Nikolina Basić. Let’s delve deeper into this topic! Read more
End of intra-model European electronic invoice and new rules introduced
Public
Author: Nikolina Basić
Starting July 1, 2030, the EU will eliminate the Intra models for VAT reporting, replacing them with mandatory electronic invoicing under Directive 516/2025. The new system, part of the VIDA 2030 Package, will require businesses to issue standardized e-invoices for all intra-EU B2B transactions, with data transmitted to VIES for cross-border VAT monitoring and fraud prevention. This shift aims to... Read more
Understanding the Digital Services Act
Author: Ivana Picajkić
The Digital Services Act (DSA) is an EU regulation designed to ensure safer and more transparent online environments by imposing new responsibilities on digital service providers, including those outside the EU. It applies to a broad range of online platforms, with stricter obligations for very large platforms, but also key requirements for medium-sized businesses, such as EU representation, transparency, and content moderation reporting. Read more
TLv6 Implementation Marks Significant Shift in EU’s Trust List Format
Public
All countries
Author: Ivana Picajkić
A new EU Trust List format, TLv6, will officially replace TLv5 in May 2025 as part of the updated eIDAS Regulation (EU 2024/1183). It introduces key technical changes like a new URI field, updated signature format, and optional phone number support. Organizations must update their systems to avoid signature validation failures and service disruptions, as TLv5 will no longer be valid once TLv6 take... Read more
VIDA regulation adopted—what does that mean for business?
Public
Author: Nikolina Basić
The EU adopted the VAT in the Digital Age (ViDA) package on March 11, 2025, introducing major changes to the VAT system starting January 1, 2027. Key reforms include mandatory digital VAT reporting by 2030, new VAT collection rules for online platforms, and expanded One-Stop Shop (OSS) registration to simplify cross-border compliance. Additional measures, such as mandatory e-invoicing, phasing out... Read more