To enhance taxpayer services and streamline operations, the Romanian Tax Authority (ANAF) has announced plans to introduce an advanced chatbot powered by artificial intelligence (AI). The new chatbot aims to revolutionize the way taxpayers interact with ANAF by addressing their most frequently asked questions promptly and efficiently.
The Romanian Tax Authority plans to implement an AI chatbot for taxpayer queries as well as a program for tracking taxpayer compliance.
Public
Romania
Author: Kristina Dosen
Category:
Fiscal subject related
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1002
Content accuracy validation date:
05.06.2023
Content accuracy validation time:
08:16h
The Chairman of ANAF highlighted the need for improved taxpayer support, stating that despite the availability of a question-and-answer section on the ANAF website, many taxpayers still resort to phone calls for assistance. To address this issue, ANAF is working to develop a more advanced chatbot. The new chatbot service is expected to be operational in 2024, marking a significant step forward in ANAF's efforts to leverage AI technology. The upcoming chatbot will primarily focus on handling the question-and-answer part of taxpayer interactions, easing the burden on ANAF officials. From ANAF, it is stated that the chatbot will undergo a pilot phase upon its initial release.
Moreover, ANAF's National Fiscal Inspection Authority (CNIF) is simultaneously developing a program aimed at monitoring sales trends through cash registers connected to the Ministry of Finance's servers. Inspectors will utilize this program to identify any potential irregularities in sales patterns. Taxpayers found to have discrepancies in their reported sales will receive a warning, followed by an opportunity to explain. In cases where the explanation is unsatisfactory or invalid, a thorough investigation will be conducted.
ANAF believes that the integration of AI technology into taxpayer services will lead to improved efficiency and faster response times. The chatbot's capabilities will evolve, continually enhancing its ability to deliver accurate and comprehensive answers to taxpayer queries. If all goes as planned, this ambitious project by the National Agency for Fiscal Administration (ANAF) is expected to become a reality, most likely in the second half of 2024.
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