Romania has enacted a new law to enhance consumer protection by imposing fines on sellers who fail to replace defective products within 30 days of purchase, with penalties ranging from 5,000 to 25,000 lei. Previously, there were no real consequences for non-compliance, leaving consumers frustrated with faulty goods. The law aims to ensure sellers act responsibly and uphold consumer rights, aligning Romania more closely with European standards and promoting a fairer shopping experience for buyers.
Fines for Not Replacing Defective Goods in Romania
Public
Romania
Author: Tara Nedeljković
Category:
General information
Views:
47
Content accuracy validation date:
10.11.2025
Content accuracy validation time:
08:13h
Romania is making a somewhat big move to better protect consumers. A new law now fines sellers who don’t replace defective products within 30 days of purchase. The fines can be as high as 25,000 lei, sending a clear message: businesses must respect your rights. To be more precise, the fines range from 5,000 lei to 25,000 lei for traders who do not replace defective products within 30 calendar days of purchase.
Before, sellers were supposed to replace faulty goods if problems showed up soon after buying, but there was no real punishment if they refused. This often left shoppers stuck with broken or non-working products — and feeling frustrated.
This new law changes that by introducing fines for those who don’t follow the rules. The government hopes this will make sellers more responsible and honest, so consumers can trust the market more.
Once the law is officially signed, every seller in Romania will have to replace defective items quickly or face consequences. This means no more excuses or delays for customers asking for replacements.
Consumer groups are happy with the change, saying it will stop unfair treatment and make it easier to solve problems with faulty products. It’s a big win for anyone who’s ever bought something that didn’t work as it should.
In short, Romania’s new rules bring the country closer to European standards and show that consumer protection really matters. It’s a step toward a fairer, safer shopping experience.
Other news from Romania
Romania: Proposed Legislation May Impact Foreign Companies without Local Presence
Romania
Author: Tara Nedeljković
The Romanian Government supports a draft proposal that would require non-EU companies with revenues exceeding €1 million in Romania to establish a local work point and consumer assistance office. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
How Romania’s Tip Tax Impacts Certain Industries?
Romania
Author: Tara Nedeljković
In Romanian restaurants, tipping has become automated through POS systems, offering preset percentages, which often pressures customers into leaving larger tips. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Card Payments and Fiscal Receipts in Romania: A Clarified Case
Romania
Author: Tara Nedeljković
Romania now allows businesses to make the printing of fiscal receipts for credit and debit card payments optional, with the customer’s bank statement serving as proof of purchase. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
Z Report in Romania: What to Do If the Daily Closing Report Was Skipped
Romania
Author: Tara Nedeljković
The Z Report is a legally required daily closure document for fiscal cash registers, summarizing all transactions and storing them permanently in fiscal memory. If the report is missed, it must be generated as soon as possible—ideally the next day—and the delay must be recorded in the Special register to remain compliant. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
The new 11% VAT Rate in Effect: Romanian Provisions from GD 602/2025
Romania
Author: Tara Nedeljković
Romania’s new VAT rules under Government Decision No. 602/2025 took effect on August 1, 2025, aligning the VAT Implementing Norms with recent amendments from Law No. 141/2025. The standard VAT rate increased from 19% to 21%, while a unified reduced VAT rate of 11% now applies to goods and services previously taxed at 5% or 9%, including food, medicine, accommodation, books, and cultural services. Read more
Subscribe to get access to the latest news, documents, webinars and educations.
Already subscriber? Login
VAT rate updates in Romania, effective from August 1, 2025
Public
Romania
Author: Nikolina Basić
Romania
Author: Nikolina Basić
Romania’s new fiscal law, effective August 1, 2025, increases the standard VAT rate from 19% to 21% and consolidates the reduced rates (5% and 9%) into a single 11% rate. The 11% VAT applies to key sectors like food, medicines, housing, cultural services, and hospitality, while raw materials will be taxed at the full 21%, potentially impacting pricing and refunds. Few days ago, Romania&rsq... Read more