The Federation of Bosnia and Herzegovina is implementing a consumer protection law ensuring price transparency, digital price matching, and access to detailed product information via codes. It also allows online complaints and maintains non-working Sundays, promoting fairness for consumers and supporting community businesses.
New Consumer Rules and the Future of Non-Working Sundays in Federation of Bosnia and Herzegovina
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Federation of Bosnia and Herzegovina
Author: Tara Nedeljković
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81
Content accuracy validation date:
26.11.2025
Content accuracy validation time:
08:27h
The Federation of Bosnia and Herzegovina is introducing a new consumer protection law that brings clearer rules, full transparency, and stronger alignment with European Union standards. A central change is the requirement for traders to show the average price of each product over the previous 30 days, which directly targets the problem of false i.e. fake discounts. Digital pricing will now make sure that the price displayed on the shelf always matches the one in the retailer’s system, eliminating long-standing discrepancies at the checkout.
Citizens will also be able to access detailed product information—ingredients, characteristics, usage instructions, digital guarantees, and availability—simply by scanning a barcode, QR code, or 2D code. This level of digitalization modernizes the entire trade chain and gives consumers real-time insight into what they are buying. In addition, the law enables online complaint submission through official platforms, allowing inspectors to identify recurring issues and plan more effective field controls.
These novelties place the Federation among countries that further developed the rules in consumer protection and digital trade oversight. At the same time, the policy of non-working Sundays in retail has shown its first results, as the government states. The Ministry confirms that non-working Sunday will remain a more permanent rule. The only exception under consideration is to allow small family-run shops to open on Sundays if the owner or close family members work themselves. Authorities argue that this balance protects both workers’ rights and community-based businesses and that it could be beneficial for all involved. Overall, the combination of digital consumer safeguards and socially responsible scheduling is planned to create a more fair and efficient retail environment in the Federation of Bosnia and Herzegovina that recently adopted these rules.
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