The Tax Administration of the Republic of Srpska introduced a procedure allowing continued issuance of fiscal receipts during EFU malfunctions by using a temporary Security Element (SE) valid for up to 15 days. Taxpayers must promptly request replacement of the faulty smart card, ensuring full compliance while maintaining uninterrupted retail operations.
The Republic of Srpska introduces a procedure for Fiscal device malfunctions
Public
Republic of Srpska
Author: Nikolina Basić
Category:
Fiscal subject related
Views:
25
Content accuracy validation date:
29.04.2026
Content accuracy validation time:
09:16h
The Tax Administration of the Republic of Srpska, in cooperation with the fiscal system operator, has established a new procedure to ensure uninterrupted issuing of fiscal receipts when electronic fiscal devices (EFU) malfunction.
An EFU failure may occur due to error code 6F00, pin code lock, or other smart card-related issues. To maintain continuity, a temporary security element (SE) in the form of a protected file will be issued for the affected point of sale. This temporary solution can be used for up to 15 days.
The process works as follows:
- The cashier reports the malfunction to the fiscal system operator via customer support at 080 050 088.
- The operator identifies the faulty device and requests a temporary SE from the Tax Administration.
- The Tax Administration issues the temporary SE, which the operator installs immediately to allow continued work.
- The taxpayer must submit a request for revocation of the faulty SE and issuance of a new smart card no later than the next working day.
- The Tax Administration delivers the new smart card within 7 days, and the operator installs it within 15 days of the temporary SE issuance.
This procedure ensures that fiscal receipts can continue to be issued without interruption while keeping all operations in line with official regulations.
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